Joint analysis of network incidents and intradomain routing changes

This paper studies how intradomain routing instability relates to events in network trouble tickets for two networks: a VPN provider and the Internet2 backbone network. Our goal in performing this joint analysis of routing and trouble tickets is to better understand the likely underlying causes of intradomain routing instability. We develop a method to correlate trouble tickets with instability events and find that, although unplanned events last longer than scheduled maintenance, there is no single underlying cause for most instability, and that these causes differ across networks. In comparison to a similar study from Labovitz et al. from ten years ago, we find that, while certain causes of instability such as maintenance and circuit problems remain significant, power issues have become much less prevalent, and software-related problems have become more common.